Introduction: Customer relationships through immediate interactions The customer is rapidly evolving, especially around their digital behavior. Until recently, much of..
Day: September 28, 2023
Sustainability and Resilience: Environmentally Responsible Transformation
Despite this rising tide of influence, a new report by IBM’s Institute for Business Value, “Sustainability as a transformation catalyst:..
The Future of Digital Loyalty: 6 Elements for anticipating Customer Needs
Introduction: Future of Digital Loyalty As is well known, keeping an existing customer is cheaper and more effective than acquiring..